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“Treat
each customer as if your job depends on it, because it does” – Dave
Thomas, Founder Wendy’s
Commonsense through Workshops
At
GROW Foodservice Profit,
we strongly believe, like the French writer Voltaire that “commonsense
is not so common”.
Our views on this are
simple.
Management does not have a monopoly on commonsense, but our experience
suggests that too often senior management in particular lives in it’s
own cocoon failing to listen or seek advice from where the ‘sense’ of
the company is most ‘common’ – employees outside of the boardroom.
Organizations must listen to both employees and customers, who
often view topics in a much more commonsense manner than cocooned
management
Workshops
Grow Foodservice
Profit presents High Performance workshops in many different
formats
-
In-House
workshops - Let Grow Foodservice Profit
bring the workshops to you! We can deliver any of our half-day
workshops at your location.
-
Have Grow
Foodservice Profit help you set up a company getaway. We can
deliver multiple workshops over a one, two or three day period of
time. Let us help you take your employee performance to the next
level!
Workshops
-
Building
Your Team for Success
- Proven
Strategies for Superior Work Teams
Create a powerful team and build it
for success using proven strategies that really work. Tips
include establishing a charter to give the team vision, implementing
shared leadership to empower employees, setting goals and keeping
score, and making decisions and solving problems as a team. Point of
interest: The group exercise in this workshop matches personality
types with cartoon faces and encourages discussion on the variety of
personalities on teams.
-
Becoming
Customer Focused
- How
to Make Stand-out Service Your Organization’s Finest Asset
You will learn how to handle tough
customers with panache, sensitivity, and skill. Present your best
image to customers using body language, dispute resolution skills, and
telephone etiquette. Motivate your employees to make customer service
their #1 priority. Point of interest: Visual exercise challenges
members to change their perspective using a simple black dot.
-
Coaching
Your Business Team - How
to Inspire Effective Teamwork for Winning Performance
Learn how to really coach, not just
manage your employees by establishing a high-commitment environment,
conducting coaching analysis to determine the cause of poor
performance, and using the systematic coaching technique to change
specific behavior. Point of interest: The group exercise uses
question-and-answer interaction to reveal how work can be more like
play.
-
Becoming
an Effective Leader
You will learn the five
practices of empowering leaders, the five roles leaders can play, the
seven ways effective leaders communicate, both verbally and
non-verbally, and the eight ways effective leaders influence others.
-
Leading
Through Trust - How to
Empower Others to do Their Best
Without trust realizing a vision is
an uphill battle. You will learn how to help others grow and reach
their full potential by following the six-step empowerment process,
following the five-step listening process, affirming employees’
performance the right way, and asking valuing questions to help others
achieve their desires.
-
Welcome
to Hiring for the 21st Century - A
Seminar for Finding, Hiring, and Retaining Great People!
Business owners and managers need to
know how to attract the best job applicants, how to hire them, and how
to avoid mistakes made in the hiring process. You will learn how to
write a job description, choose and create the appropriate recruiting
literature, and establish a process for conducting interviews.
-
Leading
People Through Change
The class will learn how change
and leadership work together, as well as how to properly set the stage
for a smooth transition, encourage unity and open communication,
control opposition using persuasion techniques, and monitor progress
against original goals. Point of interest: Using a visual exercise as
simple as folding one arm over the other, the class will discuss how
resistant people are to change.
-
Communicating
With Skill
- Tips for
Getting Your Message Across Every Time
In this workshop, you’ll discover
verbal and nonverbal language techniques, tips for managing
conversations, e-mail, written documents, and public speaking, and
guidelines for effective listening. You will learn how to make clarity
your top concern and how to meet your audiences’ unique
communication needs. Point of interest: In one of the visual
exercises, the "Three-Minute Test," you will discover how
well you follow written communication.
-
Discovering
Excellence as a Supervisor
This material takes a
comprehensive look at how to supervise as a leader, not just as a
manager. Participants will discover how to cultivate morale among
their staff, increase productivity, manage others’ behavior, and
lead wisely while keeping their organizations’ interests at heart.
-
New
Employee Orientation
- How
to Reduce Turnover and Save Money With a Superb Introductory Program
By
implementing a superb orientation program, human resource
professionals will reduce their companies’ turnover rates and save
thousands of dollars. Participants will walk through the process,
including how to give a new employee a warm reception, avoid
overwhelming a new hire, and conduct an operations orientation and
staff orientation. Point of interest: In the visual exercise,
participants will be challenged to expand their minds beyond the
mental "box," using three rows of dots.
-
Making
Work Fun
- How
to Creatively Boost Productivity and Employee Morale
Contrary to popular
belief, it is possible to reach serious goals in the workplace and
have fun at the same time. In fact, it's the best way to boost morale,
resist turnover, and improve productivity. Learn how to creatively
make professional relationships more personal, establish team
identity, evaluate company culture, and celebrate success as a team.
-
Creative
Thinking and You - How
to cultivate the Innovative Ability You Didn't Know You Had
In many workplaces
today, employees are not encouraged to express their creativity on a
regular basis. Over time, they grow stale and trudge through the same
old routine with less and less flair every day. Participants will
learn they can have more from their jobs than boring mechanical work,
and will learn to use powerful mental techniques and simple ways to
stimulate the senses.
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